FREQUENTLY ASKED QUESTIONS
A: We accept Visa and Mastercard. For other methods of payment please contact customer service.
A: Yes, if there is no activity with your remote control during 2 hours (if you do not press any buttons on your remote), the set-top box will stop automatically. To re-activate it, press any button. It is recommended for your benefit, when you are not watching iON programming, unplug your set-top box from the power.
A: There is. To connect our set-top-box using Wi-Fi, we provide instructions. However, we do not provide technical support for the Wi-Fi option of connectivity. We recommend a Wi-Fi connection for advanced users only with experience in setting up and the configuration of a wireless network. Also, the Internet speed must be higher (3Mbps) for a proper performance of the receiver. Also note that only WEP encryption is capable, there is no WPA encryption support at this time.
A: You can use the receiver anywhere where there is high speed internet available. Your subscription is not limited to one location. You may take the receiver to your friends’ home, at your relatives, or even to hotels. It works with cable or DSL high speed internet.
A: We will be launching it shortly. Our ‘Video On Demand’ will consist of movies, many of the popular television shows, comedies, etc.
A: Yes, some of our channels are Time-Shifted, however please call us for a description of which package offers that feature.
A: Yes, we are happy to provide you with a FREE 30 day trial of iON. Please contact us to set-up your FREE trial today.
A: Yes, we are constantly upgrading our packages to serve you better. We will be posting updates on our website.
A: Yes, we have a team that can stop by your home and install your iON service for you. An additional installation fee will apply. Please contact us for the nearest iON team member in your area. Otherwise, our Customer Support Representatives can guide you through the installation process step-by-step at no additional cost.